APPROACH
We achieve this by
- Using data processing and augmentation techniques
- Developing solutions using transfer learning on high performing base models
- Leveraging top explainable AI models
- Adding business insight layer on solution outcomes
KEY BENEFITS
- Client was able to identify the training sessions that had maximum distractions
- Within a training session, content with maximum distractions were identified
RESULTS
- 50+ Client redesigned over 50 training sessions to make the content better
- 1M$ Impact – Better Associate Focus in training expected to improve customer service.